These are the key things you need to know about working with us. It covers how we deliver services, how to change or cancel bookings (if required), and what happens if things don’t go to plan.
While this is a plain English version, the full legal Terms and Conditions still apply and govern your agreement. You can read the full legal version here.
Working with us is straightforward. Here's what you need to know.
Who we are
We’re Differing Minds CIC, and we offer training, consultancy, talks, and support to help organisations become more inclusive of neurodivergent talent.
How booking works
Your booking is confirmed when:
- We send you written Booking Confirmation
- You sign and return the Service Agreement
- You pay any required deposit (if applicable)
Until all three steps are complete, your booking isn't final. This protects both of us and ensures clear expectations from the start.
Need to reschedule? Give us 30 days' notice and we'll do our best to accommodate (within 6 months of the original date). One free reschedule per booking.
Payment
Our terms are simple:
- Invoices are due within 30 days
- Payment by bank transfer in GBP
- Late payments incur statutory interest (as required by UK law)
These are standard UK business terms that help us continue delivering quality services to all our clients.
What we need from you
- Please give us the information we need to deliver your services.
- If we’re waiting for your input, this might delay things and that delay wouldn’t be our responsibility.
Your training materials
What you can do:
- Use our materials for your agreed training purposes
- Access materials during the contract period
- Keep materials confidential
What you can't do:
- Share materials outside your organisation
- Claim ownership of our methods or content
- Use materials after the contract ends (unless renewed)
We retain ownership of all intellectual property because our training methodologies and frameworks are our business's foundation. You get full access to use them as agreed.
Recording sessions
Important: Sessions are not recorded by default.
If you want to record training sessions:
- Request this before we sign the agreement
- Recording requires a separate fee (agreed upfront)
- Recordings are for internal use only (your employees, your locations)
- 12-month license from delivery (can be extended for additional fee)
- Cannot be shared externally, edited, or used for marketing
Recordings are valuable IP that can be reused many times, so we license them separately with clear restrictions.
Your information & privacy
We take data protection seriously:
- Full compliance with UK GDPR, Data Protection Act 2018, and Data (Use and Access) Act 2025
- Full Privacy Policy available at: www.differingminds.co.uk/privacy-policy
- Data protection complaints procedure available at: www.differingminds.co.uk/data-protection-complaints
- We only process your data on your instructions
- Your employee information is kept confidential and secure
- Formal data processing agreement included
You remain the Data Controller; we're the Data Processor. We have robust security measures and will never share your data with third parties.
Confidentiality
What we both agree:
- Keep each other's sensitive information confidential
- Don't share with third parties without permission
- Protection lasts for 5 years after our contract ends
Whether it's your business plans or our training methodologies, mutual confidentiality builds trust.
If something goes wrong
We have clear processes:
Our responsibility:
- Deliver services with professional skill and care
- Fix any mistakes at no extra cost
- Our liability is capped at an agreed reasonable amount
- We carry professional indemnity insurance
Your protections:
- Clear termination rights if we breach the contract
- Dispute resolution through negotiation, mediation, then arbitration (not expensive court battles)
- Force majeure clause protects both parties from events beyond our control (like COVID-19)
Making changes
Changes to the service must be:
- Agreed in writing by both parties
- Reflected in updated fees and timescales if significant
This prevents misunderstandings and ensures we're both clear on what's being delivered.
After the contract ends
What happens:
- Final invoices are due immediately
- You stop using our materials and return/delete all content
- Confidentiality obligations continue for 5 years
- Any recordings must be deleted after 12 months (unless license extended)
Clean endings protect both parties and ensure clarity.
Why these terms matter
Our Terms and Conditions might seem detailed, but they're designed to:
Protect your business - Clear on what you're getting and how your data is handled
Protect our business - We're a CIC serving multiple clients; fair terms help us stay sustainable
Prevent misunderstandings - Everything in writing means no surprises
Comply with UK law - Particularly around data protection, intellectual property, and commercial contracts
Need help? If you ever have questions about any part of these terms, just ask. We're always happy to clarify things before or during our work together.
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Last updated: October 2025
