Background

What this means:

• These rules apply when you buy our NeuroNavigator® online learning programme
• We offer two versions: "Ally" (£595) for practical skills in everyday interactions, and "Champions" (£2,950) for strategic organisational leadership - both including VAT
• You can contact us at [email protected] if you have questions
• When you click "buy" on our website, you're agreeing to follow these rules
• If you don't agree, don't buy the course

Important note for organisations: If your company wants to buy multiple places (group discounts: 3+ for Champions, 5+ for Ally), or wants to pay by invoice instead of card, contact [email protected]. Different terms and pricing apply.

1. Definitions (What these words mean)

Ally Programme: The 6-module essentials version of NeuroNavigator®, providing practical skills for colleagues, managers, and supporters of neurodivergent people (£595 including VAT)

Applicable Tax: VAT or other sales taxes that are included in our stated prices. Our prices include UK VAT at the standard rate.

Business Day: Monday to Friday (not weekends or bank holidays)

Champions Programme: The comprehensive 10-module version of NeuroNavigator® with more content, 9 months of ongoing support including monthly drop-in sessions, access to a private alumni network, and extra resources (£2,950 including VAT)

Confidential Information: Private business information that shouldn't be shared with others

Course Materials: Everything we give you as part of the course - videos, workbooks, templates, recorded sessions, etc.

Data Protection Legislation: UK laws about privacy and how we handle your personal information (includes GDPR and the new 2025 Data Act)

Fees: The price you pay for the course, which includes VAT

Intellectual Property Rights: Legal ownership of creative work - in this case, we own all the course content

Online Course: The NeuroNavigator® programme you're buying (either Ally or Champions)

Payment Platform: Kajabi - the system we use to take payments and give you access to the course

Services: Everything we provide - access to the course, materials, ongoing support for Champions (9 months of drop-ins and alumni network), and any support included in your chosen tier

Website: Our main website (www.differingminds.co.uk) and the Kajabi learning platform

You: The person buying the course

2. The Services (What we provide)

Clause 2.1 - What's included

What this means: We'll give you what's described on our website for the tier you choose. We'll provide it with reasonable care and skill (meaning we'll do a good job).

Clause 2.2 - We can make changes

What this means: We can update or change the course content with reasonable notice. Sometimes we might need to make urgent changes for legal or security reasons without warning you first.

Clause 2.3 - No guarantees of specific results

What this means: Check the course is right for you before buying. We can't promise you'll get a specific job, qualification, or outcome from doing the course - that depends on you and other factors.

Clause 2.4 - The two programme options

2.4.1 - NeuroNavigator® Ally (£595 including VAT):

• 6-module essentials course
• 5 practical tools and guidelines
• Weekly reflection documents
• Certification as a Differing Minds Certified Neurodiversity Ally

2.4.2 - NeuroNavigator® Champions (£2,950 including VAT): A comprehensive 10-module intensive course for strategic leadership, including:

• Advanced strategic content
• 25+ tools, templates and guidelines
• Weekly reflection documents AND practical assignments
• 9 months of ongoing support (monthly drop-in sessions)
• Access to private Champions alumni network
• 3 exclusive bonus modules
• Planning toolkit
• AI prompts and AI assistant
• Certification as a CPD Certified Neurodiversity Champion

Important: Champions and Ally are distinct programmes designed for different audiences and purposes. They run concurrently and have some overlapping content, but Champions is not simply "Ally plus extra content."

2.4.3 - Details may change: We describe exactly what's in each tier on our website, and we might update this from time to time.

2.4.4 - Prices include VAT: All prices shown include VAT at the UK standard rate. The price you see is the price you pay - no additional tax is added at checkout. 

Clause 2.5 - Group bookings and invoiced payments

What this means: These terms are for individuals buying with a card through the website. Different arrangements apply if:

• Your organisation wants to buy multiple places with a group discount:
• Champions: 3 or more places
• Ally: 5 or more places
• OR your organisation needs to pay by invoice with deferred payment terms (instead of immediate card payment)

For either of these scenarios, email [email protected] and we'll arrange separate terms and pricing in writing.

3. Ordering Services (How you buy)

Clause 3.1 - Starting a purchase

What this means: When you go through our checkout process, you're making an offer to buy the course under these rules.

Clause 3.2 - The purchase happens instantly

What this means: As soon as your payment goes through:

• You have a legal contract with us
• You'll get an automatic confirmation email
• You'll get immediate access to the course (or on a start date we tell you)
• Your payment is processed immediately

Clause 3.3 - How payment works

What this means: We use Kajabi to process payments securely. By completing your purchase, you're authorising us to charge your card for the full amount displayed.

Clause 3.4 - If payment fails

What this means: If your card is declined, you don't have a contract with us and you won't get access until payment succeeds.

Clause 3.5 - About pricing (all prices include VAT)

3.5(a) - Currency: All prices are in British pounds (£).

3.5(b)-(c) - Price includes VAT: All prices shown include UK VAT at the standard rate. The price displayed is what you pay - nothing extra is added at checkout.

3.5(d) - International customers: If you're buying from outside the UK, you might have to pay additional taxes in your own country - that's your responsibility.

3.5(e) - Your local taxes: You might owe additional taxes in your country - that's your responsibility.

Clause 3.6 - Our right to refuse or correct

3.6(a) - Refusing orders: We can refuse to process your order before taking payment.

3.6(b) - Pricing mistakes: If we make a pricing error, we can fix it. We'll contact you to see if you want to pay the correct price or get a full refund.

4. Cancellation and Variation (Changing your mind)

Clause 4.1 - Your 14-day cooling-off period

What this means: You have 14 days from purchase to cancel for a full refund, BUT ONLY if you haven't accessed the course yet (see 4.2).

Clause 4.2 - You lose the right to cancel once you start

What this means: If you log in, watch any videos, download any materials, OR attend any live session, you can't cancel anymore. This is because you've started receiving the digital content service.

Why: UK law allows companies to remove the cooling-off period for digital content once you've started using it.

Clause 4.3 - How to cancel (if you haven't accessed)

What this means: Email [email protected] within 14 days if you haven't accessed the course. We'll refund you within 14 days of receiving your email.

Clause 4.4 - No other cancellation rights

What this means: Apart from the 14-day period (if you haven't accessed), you can't cancel. Any changes to the course or dates are up to us and might cost extra.

Clause 4.5 - Switching between tiers

4.5(a) - Upgrading from Ally to Champions: You CAN do this! Email [email protected] anytime.

The cost: You pay the difference between Champions and Ally prices (£2,950 - £595 = £2,355 including VAT).

No admin fee - just the price difference.

What you get: Full access to everything in the Champions Programme:

• All Champions content and resources
• 9 months of ongoing support with monthly drop-ins
• Access to the private Champions alumni network
• 3 exclusive bonus modules
• Planning toolkit
• AI prompts and assistant
• CPD certification as a Neurodiversity Champion

About overlapping content: Where the two programmes overlap, you won't be required to repeat modules. However, you'll get access to all Champions programme sessions and recordings, so you can review any content from a Champions perspective if you wish.

4.5(b) - Special offers: You can only switch tiers if we offer you a specific promotion.

Important: You can't downgrade from Champions to Ally.

5. Fees and Payment Terms (What you pay)

Clause 5.1 - The price

What this means: You pay whatever price is shown on the website when you click "buy".

Clause 5.2 - Price include VAT

What this means: All our prices include UK VAT at the standard rate. The price shown is the final price - nothing extra is added at checkout.

Clause 5.3 - Instant payment only

What this means: You pay immediately in full. We don't send invoices or let you pay later. When you complete checkout, you're authorising immediate payment.

Clause 5.4 - What you receive after paying

5.4(a) - Confirmation email: Automatic confirmation that your purchase went through.

5.4(b) - Receipt: A receipt showing the VAT-inclusive price for your records and tax purposes.

5.4(c) - Access instructions: How to log in and start the course.

Clause 5.5 - Bank fees

What this means: If your bank charges you fees (like currency conversion or international transaction fees), you pay those - we don't refund them.

Clause 5.6 - Your equipment costs

What this means: You need to have internet, a computer/device, and any required software - we don't provide these.

Clause 5.7 - No refunds once you start

What this means: Once you've accessed the course (logged in, watched content, downloaded materials, or attended a live session), we won't refund you except in very exceptional circumstances or where the law requires it.

Clause 5.8 - We can change prices

What this means: We can change our prices at any time, but it won't affect purchases you've already made.

6. Liability (What we're responsible for)

Clause 6.1 - What we're not responsible for

What this means: We try to provide a good course, but by law we can't be held responsible for:

• Small mistakes or errors in the course
• Your data being lost or corrupted
• Your business losses (like lost profit or contracts)
• Indirect consequences of problems
• You not being able to access the course due to technical issues we can't control
• Harm that comes from you following advice in the course

Why: This protects us from excessive claims while still being fair.

Clause 6.2 - No automatic guarantees

What this means: The course is provided "as is". By law, we exclude implied warranties about quality or fitness for purpose (subject to 6.4).

Clause 6.3 - Maximum we'll pay

What this means: If we're legally liable to you for something, the maximum you can get back is what you paid for the course.

Example: If you paid £595 for Ally, that's the maximum you could recover from us.

Clause 6.4 - What we ARE responsible for

What this means: We can't limit our liability for:

• Death or injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Anything else UK law says we can't exclude

These protections always apply - they can't be removed.

Clause 6.5 - Time limit for claims

What this means: You must bring any legal claim within 6 months of finishing the course or your access expiring (whichever comes first).

Clause 6.6 - Third-party platforms (Kajabi)

What this means: We use Kajabi for payments and course hosting. We're not responsible for:

• Kajabi having technical problems
• Your data being compromised on Kajabi
• Kajabi suspending or terminating service
• Problems caused by you using Kajabi

Unless it's caused by our own negligence.

Why: We can't control Kajabi, so we can't be liable for their actions.

Clause 6.7 - Technical problems

What this means: We don't promise that:

• The website/platform will always be available
• Everything will be error-free
• The course works on every device or browser
• The platform is virus-free

You need to have:

• Internet: At least 5 Mbps speed for streaming videos
• Device: Computer, tablet, or smartphone with:
• Up-to-date browser (Chrome, Firefox, Safari, or Edge)
• Speakers or headphones
• Webcam and microphone for live sessions (recommended but optional)
• Email address: For your account and course communications
• Storage space: If you want to download materials

We don't guarantee the course works on all devices or browsers. Make sure your equipment meets these requirements before buying.

7. Intellectual Property (Who owns what)

Clause 7.1 - We own all the content

What this means: We own all the course content - videos, materials, templates, recordings, everything. It's ours even if we customized it for the course.

Clause 7.2 - What you CAN'T do

7.2(i) - No copying or sharing outside your organisation: You can't copy, modify, or share any course materials outside of your organisation.

HOWEVER - What you CAN do:

• Use the materials to inform your own work within your organisation
• Apply what you've learned to implement neuroinclusive practices in your workplace
• Reference the principles and frameworks in your professional role

What you CANNOT do:

• Share the actual course materials with people in other organisations
• Use the materials to train others or provide consulting services to third parties
• Give the materials to colleagues (even within your organisation) - each person needs their own access

7.2(ii) - No recording: You can't record the course videos or audio.

7.2(iii) - No commercial use: You can't use our materials to teach your own course or training, or provide services to other organisations.

7.2(iv) - Don't remove copyright notices: Keep our copyright notices on materials.

7.2(v) - No creating new versions: You can't create derivative works based on our content.

7.2(vi) - No bypassing security: You can't bypass any technical protections or access controls.

If you break these rules: We can immediately cut off your access without refunding you.

Clause 7.3 - What you CAN do

What this means: You have a limited license to use the course for your own personal learning during the time you have access (see 7.4).

Key limits:

• Personal use only
• Only while you have access
• We can revoke it if you break the rules
• You can't transfer it to someone else

Clause 7.4 - How long you have access

THIS IS IMPORTANT!

7.4(a) - Ally: LIFETIME ACCESS You have lifetime access to all course materials and recordings.

7.4(b) - Champions: LIFETIME ACCESS You have lifetime access to all course materials, recordings, AND the private Champions alumni network.

7.4(c) - What "lifetime access" actually means:

Important limitations you need to know:

1. "Lifetime" means our lifetime, not literally forever
• Access lasts as long as we keep running the NeuroNavigator® programme
• Access lasts as long as Differing Minds continues to operate as a company
• If we close down or stop running NeuroNavigator®, your access ends
2. We can stop the programme
• We can discontinue NeuroNavigator® at any time
• We'll try to give you reasonable notice if we do this
• You won't get a refund for content you've already accessed
3. Platform changes
• We currently use Kajabi to host the course
• If we change to a different platform, we'll try to move your access over
• But we can't promise this will always be possible

Example scenarios:

• BEST CASE: You buy in 2026, we run NeuroNavigator® until 2050, you have access the whole time
• WHAT COULD HAPPEN: You buy in 2026, we decide to stop NeuroNavigator® in 2030, your access ends in 2030
• WHAT COULD HAPPEN: We change from Kajabi to another platform and can't migrate your old recordings - you might lose access to some content

Why we're upfront about this: We want you to download and save important materials rather than assuming you'll always have online access.

7.4(d) - We might extend access: We can give you more access or change these terms by writing to you.

Clause 7.5 - Downloaded materials

What this means: You can keep things you download for your own reference, but you can't share, sell, or use them in ways that break clause 7.2.

Example: You can download a workbook and keep it forever for your own use, but you can't post it online or share it with colleagues.

Smart tip: Download materials you want to keep, don't rely only on online access!

8. Confidentiality (Keeping information private)

Clause 8.1 - Both parties keep information private

What this means: We both agree to keep each other's confidential information private. You can keep downloaded materials you're allowed to have (under clause 7.3), but otherwise you should return confidential information if asked.

Clause 8.2 - When you can share

What this means: You can show confidential information to your lawyers if you need legal advice.

Clause 8.3 - This continues after the contract ends

What this means: The confidentiality obligation continues even after you finish the course or the contract ends.

9. Termination (When we can end the contract)

Clause 9.1 - We can immediately terminate if you:

9.1(1) - Behave badly: Act aggressively, bully, threaten, or harass our staff, trainers, or other students.

9.1(2) - Act dishonestly: Steal from us or act fraudulently.

9.1(3) - Break the contract: Breach these terms, especially the intellectual property rules (copying/sharing content).

9.1(4) - Disrupt the platform: Do anything that damages or disrupts the course platform or other people's access.

Important: If we terminate for these reasons, we cut off your access immediately and don't refund you.

Clause 9.2 - What survives termination

What this means: Even after the contract ends, you're still bound by:

• Liability rules
• Intellectual property rules (you still can't share our content)
• Confidentiality
• The entire agreement clause
• Data protection obligations
• Legal jurisdiction

Clause 9.3 - What happens when we terminate

9.3(a) - License ends: You lose the right to access and use the course immediately.

9.3(b) - Stop using everything: You must stop accessing and using all course materials.

9.3(c) - We delete your account: We can immediately suspend or delete your platform account.

9.3(d) - No refund: You don't get your money back.

9.3(e) - You're still liable: You're still responsible for any rule-breaking that happened before we terminated.

Clause 9.4 - When we might suspend (not terminate)

What this means: We can temporarily suspend your access without ending the contract if:

9.4(a) - We think you're breaking rules: We reasonably believe you're breaching the terms.

9.4(b) - Maintenance: We need to do essential maintenance or updates.

9.4(c) - Legal requirement: The law requires us to suspend you.

9.4(d) - Protecting others: We believe suspension is necessary to protect the service or other users.

We'll try to give you notice unless we need to act immediately for security or legal reasons.

10. Assignment (Transferring rights)

First paragraph - You can't transfer your access

What this means: The course is personal to you. You can't give your login to someone else, transfer your access, or share your account without our written permission.

Example: You can't buy Champions and then let your colleague use your login.

Second paragraph - We can transfer our rights

What this means: We can sell our business or transfer the contract to another company without asking you first (as long as it doesn't negatively affect your rights).

Example: If we sell Differing Minds to another company, your contract transfers to them automatically.

11. Entire Agreement (The complete deal)

What this means: These terms and conditions (plus what's on our website when you buy) are the complete agreement. There are no side deals or verbal promises.

You confirm you're not relying on anything we said outside of these written terms (except if we committed fraud - that we're always liable for).

Why this matters: It prevents disputes about "but you said..." - everything we've agreed is written down here.

12. Force Majeure (Events beyond our control)

Main paragraph - Not our fault if...

What this means: We're not liable if we can't provide the course due to events we can't control, such as:

• Natural disasters (floods, earthquakes, fires)
• Terrorism or war
• Strikes
• Kajabi or internet provider failures
• Cyber-attacks or power failures
• Government orders
• Pandemics or health emergencies

Clause 12.1 - We'll keep you informed

12.1(a) - We'll notify you: We'll tell you as soon as reasonably possible if this happens.

12.1(b) - We'll try to fix it: We'll try to minimize the impact.

12.1(c) - We'll resume service: We'll restart as soon as the problem is resolved.

Clause 12.2 - If it goes on too long

What this means: If we can't provide the course for 90+ days due to force majeure, either of us can end the contract.

12.2(a) - Pro-rata refund: You'll get money back for time you paid for but couldn't access the course.

12.2(b) - No refund for time already used: You don't get refunded for any time you did have access.

Example: If you're 3 months into a programme and we can't provide service for 90 days due to a major Kajabi outage, you could end the contract and potentially get a partial refund, but not for the 3 months you already had access.

13. Data Protection (Your privacy)

Clause 13.1 - Who's responsible for what

13.1(a) - You control your own data: You're the data controller for personal information you give us.

13.1(b) - We control course usage data: We're the data controller for information we collect about how you use the course.

13.1(c) - Kajabi processes payments: Kajabi handles payment data on our behalf.

Clause 13.2 - We collect information about you

What this means: We need to collect and use your information to provide the course. By buying, you agree to us doing this.

Clause 13.3 - What we collect and why

What this means: When you buy, we collect:

• Contact details
• Billing information
• Your location (UK VAT is included in all prices; international customers may have local tax obligations)

We use this to:

• Process your payment and send receipts
• Give you access to the course
• Contact you about the course
• Send course updates
• Follow legal requirements
• Run the course

Clause 13.4 - Marketing and sharing

What this means: We might use your information to:

• Improve the course
• Create anonymous statistics
• Send you marketing (unless you unsubscribe)

We won't share your personal data outside Differing Minds except:

• To service providers (like Kajabi) who work for us
• As required by data protection law

Clause 13.5 - Technical information we collect

What this means: We collect technical data about how you use the website and course platform (like your browser, IP address, which pages you visit) to monitor and improve our services.

Clause 13.6 - Cookies

What this means: We use cookies (small data files) to help us identify you, manage your login, and provide the service. See our Cookie Policy for full details.

Clause 13.7 - Third-party websites

What this means: We're not responsible for how Kajabi or other third-party platforms handle your data. Check their privacy policies.

Clause 13.8 - Security

What this means: We try hard to protect your data (including using encryption), but we can't guarantee third-party platforms are 100% secure. You accept the risks of using online services.

We're not responsible for security breaches by third parties or things beyond our control.

Clause 13.9 - Your privacy rights

What this means: Under data protection law, you can:

• Access your data
• Correct errors
• Delete your data
• Restrict how we use it
• Download your data
• Update your information

Email [email protected] to exercise these rights. See our Privacy Policy for full details.

Clause 13.10 - New 2025 Data Protection Act

13.10(a) - We comply: We follow the new Data (Use and Access) Act 2025.

13.10(b) - Complaints procedure: We have a formal complaints process available here.

13.10(c) - How to complain: Email [email protected] if you want to complain about how we handle your data.

13.10(d) - Response time: We'll acknowledge complaints within 30 days and investigate properly.

Clause 13.11 - International transfers

What this means: If you're outside the UK, your data will be sent to and processed in the UK. By buying, you consent to this.

Clause 13.12 - Payment data

What this means: Kajabi handles your card details - we don't store your full card information. Check Kajabi's privacy policy to understand how they handle payment data.

14. Dispute Resolution (If we have a disagreement)

Clause 14.1 - Try talking first

What this means: If we have a dispute, we'll first try to resolve it through good-faith discussion.

Clause 14.2 - Try mediation second

What this means: If we can't resolve it through talking within 30 days, either of us can suggest mediation or another alternative dispute resolution method.

Clause 14.3 - Emergency court action allowed

What this means: Nothing stops either of us going straight to court if we need urgent injunctive relief (emergency orders).

Example: If you're sharing all our course content publicly, we can go straight to court for an emergency order to stop you.

15. Law and Jurisdiction (Which country's laws apply)

What this means: These terms are governed by English law, and any disputes will be heard in English courts.

Note for international customers: If you live in a country with stronger consumer protection laws (like the EU), those laws might still apply to you despite this clause.

16. Notices (How we contact each other)

Clause 16.1 - When notices count as "delivered"

16.1(a) - By hand: When physically delivered.

16.1(b) - By email: When sent (unless sent after 5pm or on weekends - then it counts as delivered next business day).

16.1(c) - UK first-class post: Two business days after posting.

16.1(d) - International airmail: Ten business days after posting.

Clause 16.2 - How to contact us

For NeuroNavigator® questions: Email: [email protected]

For general Differing Minds questions: Email: [email protected]

By post: Differing Minds, The Dock Hub, Wilbury Villas, Hove, BN3 6AH

Clause 16.3 - Keep your email current

What this means: We'll email you at the address you gave us when you bought the course. Make sure it's correct and that you check it regularly. We're not responsible if you don't get our emails because your address is wrong or you don't check it.

17. Severance (If part of this is invalid)

Clause 17.1 - Remove invalid parts

What this means: If a court says part of these terms is invalid or unenforceable, that part gets removed.

Clause 17.2 - The rest stays valid

What this means: If one clause is invalid, the rest of the contract still applies.

Clause 17.3 - Modify if possible

What this means: If we can make an invalid clause valid by removing part of it, we'll do that instead of removing the whole clause.

Example: If a court says "6 months to make a claim" is too short and should be 12 months, we'd change it to 12 months rather than removing the whole time limit.

18. General Provisions (Other important rules)

Clause 18.1 - Waiver

What this means: If we don't enforce a rule immediately, it doesn't mean we've given up the right to enforce it later.

Example: If you share content once and we don't terminate you, we can still terminate you if you do it again.

Clause 18.2 - Third parties have no rights

What this means: Only you and we have rights under this contract. No one else (like your employer or family) can enforce these terms.

Clause 18.3 - Not a partnership

What this means: These terms don't create a partnership, joint venture, or employment relationship. You're a customer, we're a service provider.

Clause 18.4 - Headings don't matter legally

What this means: The section headings are just for convenience - they don't affect the legal meaning.

Clause 18.5 - English version controls

What this means: These terms are in English. If we translate them, the English version is the official one if there's any conflict.

This plain English guide is for information only. The official legal terms are in the full Terms & Conditions document. In case of conflict, the official T&Cs prevail.

Need help? If you ever have questions about any part of these terms, just ask. We're always happy to clarify things before or during our work together.

neuronavigator@differingminds.co.uk

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Last updated: October 2025