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NeuroNavigator® - Terms and Conditions

Plain English version

We understand that Terms and Conditions can be confusing, and you may not understand what you're being asked to agree to. So we have created a plain English version of our NeuroNavigator® Terms and Conditions to help explain what you need to know, how we operate, and what you are agreeing to.

This can be accessed by clicking here.

Background 

These terms and conditions apply to Services provided by Differing Minds CIC. You may contact us at [email protected]

These terms and conditions apply to the purchase and use of the NeuroNavigator® online learning programme, available in two tiers: NeuroNavigator® Champions and NeuroNavigator® Ally (each an "Online Course" and together the "Services").

Please read these terms and conditions carefully before purchasing an Online Course and save a copy for your records.

By completing the purchase process on our website/learning platform you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions you must not purchase any Services from us.

Note for Organisations: These terms and conditions apply to individual purchases made directly through our website. If your organisation wishes to purchase multiple places (group discounts available: 3 or more for Champions, 5 or more for Ally) or arrange invoiced payment, please contact [email protected]. Group and organisational purchases are subject to separate terms and conditions.

1. Definitions

"Ally Programme" means the NeuroNavigator® Ally online learning programme, a 6-module essentials course providing practical neurodiversity awareness training for colleagues, managers, and supporters of neurodivergent people, as described on the Website.

"Applicable Tax" means VAT (Value Added Tax) or any other sales, use, goods and services, consumption or similar tax that is included in the stated Fees based on UK tax rates applicable at the time of purchase. 

"Business Day" means any day (other than Saturday or Sunday) on which ordinary banks are open for their full range of normal business in London.

"Champions Programme" means the NeuroNavigator® Champions online learning programme, a 10-module intensive course providing comprehensive neurodiversity training including advanced modules, 9 months of ongoing support including monthly drop-in sessions, access to a private Champions alumni network, and additional resources as described on the Website.

"Confidential Information" means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party's business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

"Course Materials" means the information provided by Differing Minds CIC to accompany a course provided as part of the Services in hard copy or electronic form including but not limited to videos, workbooks, templates, assessments, recorded sessions, and supplementary resources.

"Data Protection Legislation" means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR; the Data Protection Act 2018 (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 as amended; and the Data (Use and Access) Act 2025.

"Fees" means the fees paid by you to Differing Minds CIC for the Services as displayed on the Website at the time of purchase, inclusive of Applicable Tax at UK standard VAT rates. 

"Intellectual Property Rights" means copyright, rights in or relating to databases, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

"Online Course" means the delivery by us of an online course pursuant to which you learn course materials remotely including either the Champions Programme or the Ally Programme as selected by you at the time of purchase.

"Payment Platform" means the third-party online platform (currently Kajabi) through which payments are processed and course access is provided.

"Services" means:

(a) the provision of access to the Online Course tier purchased by you (Champions Programme or Ally Programme);

(b) the provision of Course Materials associated with your selected tier;

(c) any additional services or support included in your selected tier as described on the Website (including for Champions Programme: 9 months of monthly drop-in sessions, access to the private Champions alumni network, and 1:1 planning support); and

(d) such other services as may be agreed in writing from time to time.

"Website" means www.differingminds.co.uk and any associated learning platform or payment portal through which the Services are accessed or purchased, including but not limited to our Kajabi platform.

"You" means the individual purchasing the Services.

2. The Services

2.1. A description of the Services including the features, content, and support included in each programme tier (Champions and Ally) together with access arrangements and programme duration are available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

2.2. We reserve the right to vary or withdraw any of the Services described on the Website upon reasonable notice, except where changes are necessary for legal, security, or operational reasons, in which case changes may be implemented immediately.

2.3 We expect you to confirm that the Services you are purchasing will meet your needs. We recommend reviewing the full programme description and tier comparison on the Website before purchase. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.

2.4. Programme Tiers: The NeuroNavigator® programme is available in two tiers:

2.4.1. NeuroNavigator® Ally (£595 including VAT): A 6-module essentials course including foundational content, core learning modules, 5 practical tools and guidelines, weekly reflection documents, and certification as a Differing Minds Certified Neurodiversity Ally, as specified on the Website.

2.4.2. NeuroNavigator® Champions (£2,950 including VAT): A 10-module intensive course providing comprehensive strategic leadership training in neuroinclusion, including 25+ tools, templates and guidelines, weekly reflection documents and practical assignments, 9 months of ongoing support including monthly drop-in sessions, access to a private Champions alumni network, 3 exclusive bonus modules, planning toolkit, AI prompts and AI assistant, certification as a CPD Certified Neurodiversity Champion, and additional resources as specified on the Website. Champions and Ally programmes run concurrently and have some overlapping content, but they are distinct programmes designed for different purposes and audiences.

2.4.3. The specific features, content, duration, and support included in each tier are detailed on the Website and may be updated from time to time in accordance with Clause 2.2.

2.4.4. All prices shown on the Website include VAT at the UK standard rate. The total price you see is the total price you pay, with no additional taxes added at checkout. 

2.5. Group and Organisational Purchases: These terms and conditions apply to individual purchases made by card payment through our website only. Different terms and pricing apply when:

(a) Your organisation wishes to purchase multiple places for the Champions Programme (group discount available for 3 or more places) or for the Ally Programme (group discount available for 5 or more places); or

(b) Your organisation requires invoiced payment with deferred payment terms.

For group bookings or to arrange invoiced payment, please contact [email protected]. Such purchases will be subject to separate terms and conditions and pricing agreed in writing between you and Differing Minds CIC.

3. Ordering Services

3.1. Purchase Process: When you complete the online purchase process via the Website and Payment Platform, you are making an offer to purchase the Services in accordance with these terms and conditions.

3.2. Instant Binding Agreement: Upon successful completion of payment through our Payment Platform:

(a) a legally binding agreement between you and Differing Minds CIC is formed immediately;

(b) you will receive automated confirmation of your purchase via email;

(c) you will be granted immediate access to your purchased Online Course (or access will be granted on any specified start date communicated during purchase); and

(d) payment of the full Fees (including any Applicable Tax) is processed immediately.

3.3. Payment Processing: All payments are processed securely through our Payment Platform. By completing your purchase, you authorise us to charge the payment method you have provided for the full Fees including any Applicable Tax applicable to your location.

3.4. Failed Payments: If your payment is declined or fails for any reason, no binding agreement is formed and you will not be granted access to the Services until payment is successfully completed.

3.5. Pricing and Tax:

(a) All prices are displayed in GBP (£ Sterling);

(b) All prices shown are inclusive of VAT at the UK standard rate;

(c) The price displayed on the Website is the total price you will be charged at checkout;

(d) You are responsible for any additional taxes, duties, or charges imposed by your country of residence if you are purchasing from outside the UK.

3.6. We reserve the right to:

(a) refuse or cancel any order at our discretion prior to processing payment;

(b) correct pricing errors on our Website even after an order has been submitted (in which case we will contact you to confirm whether you wish to proceed at the correct price or cancel your order with a full refund).

4. Cancellation and Variation

4.1. You have the right to cancel your purchase within 14 calendar days starting from the day after the date your purchase is confirmed (the "Cooling-off Period"), provided you have not yet accessed the Online Course in accordance with Clause 4.2 below.

4.2. Loss of Cancellation Right: If you have purchased an Online Course and have already accessed, downloaded any part of the Online Course (including logging into the course platform, viewing any course content, downloading any Course Materials, or attending any live session) and/or started to use that Online Course, then you acknowledge that you lose your right to cancel your order as you have begun receiving the digital content service.

4.3. Cancellation Procedure: To exercise your right of cancellation under Clause 4.1, you must inform us of your decision by sending a clear statement to [email protected] before the expiry of the Cooling-off Period. If your cancellation is valid, we will refund all payments received from you (including Applicable Tax) within 14 calendar days of receiving your cancellation notice.

4.4. Except as provided in Clauses 4.1 and 4.2, there is no right to cancel your purchase. Any variation to Services or course dates will be at the entire discretion of Differing Minds CIC and may be subject to additional fees.

4.5. Programme Tier Changes: You may not change between programme tiers (Ally to Champions or vice versa) after purchase, except:

(a) Upgrading from Ally to Champions: You may upgrade from the Ally Programme to the Champions Programme at any time by contacting [email protected]. The upgrade fee will be the difference between the Champions Programme price and the Ally Programme price at the time of your original purchase (calculated as £2,950 minus £595 = £2,355, inclusive of VAT). Upon upgrading, you will receive full access to the Champions Programme content, resources, and all Champions benefits (including 9 months of ongoing support, alumni network access, bonus modules, and planning toolkit). Where content overlaps between the programmes, you will not be required to repeat modules, though all Champions programme sessions and recordings will be made available to you; or

(b) Promotional upgrades: As part of a specific promotional offer communicated by us in writing.

Important: You cannot downgrade from Champions to Ally after purchase.

5. Fees and Payment Terms

5.1. The Fees for the Services shall be as stated on the Website at the time you complete the purchase process.

5.2. All Fees displayed on the Website are inclusive of VAT at the UK standard rate. The price shown is the final price you will be charged. No additional taxes will be added at checkout.

5.3. Immediate Payment: Payment is taken in full at the time of purchase. No invoices are issued, and payment cannot be deferred. By completing the purchase process, you authorise immediate payment of the full amount displayed from your chosen payment method.

5.4. Receipt and Records: Upon successful payment, you will receive:

(a) an automated email confirmation of your purchase;

(b) a receipt for your payment (which serves as proof of purchase for accounting and tax purposes); and

(c) instructions for accessing your Online Course.

5.5. Any fees charged by your bank or payment provider in connection with your payment, including but not limited to currency conversion fees, international transaction fees, or card processing fees, are your responsibility.

5.6. You are responsible for all costs you incur in connection with accessing or participating in the Online Course including but not limited to internet access, computer equipment, and any software required to access the course platform.

5.7. No Refunds After Access: Once you have accessed the Online Course (as described in Clause 4.2), no refunds will be provided except where required by law or at our sole discretion in exceptional circumstances.

5.8. Pricing Changes: We reserve the right to change the Fees for future purchases at any time. Pricing changes will not affect purchases already completed.

6. Liability

6.1. We aim to provide the Services with reasonable care and skill. However, to the fullest extent permitted by law, we exclude all liability for: (i) any inaccuracy or error in the Course Materials; (ii) any loss or corruption of your data; (iii) any loss of profit, revenue, business, contracts, or goodwill; (iv) any indirect, special, consequential, or punitive losses; (v) any losses arising from your inability to access the course due to technical issues beyond our reasonable control; or (vi) any losses arising from your reliance on information provided in the course.

6.2. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services. Subject to clause 6.4 to the fullest extent permitted by law, no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).

6.3 Subject to clause 6.4 below, Differing Minds CIC's total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees paid by you in connection with the relevant Online Course in relation to which a dispute has arisen.

6.4 Nothing in this Agreement shall exclude or limit Differing Minds CIC's liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation, (iii) fraudulent misstatement, or (iv) any other liability which cannot be excluded or limited under English law.

6.5 No claim may be brought more than six months after the date you complete or cease to access your Online Course, or six months after the date your course access expires, whichever is earlier.

6.6. Third-Party Platform: We use third-party platforms (including Kajabi) to deliver the Services and process payments. While we take reasonable care in selecting service providers, we are not responsible for:

(a) any acts, omissions, or failures of the Payment Platform or course hosting platform;

(b) any unauthorised access to or alteration of your data held by third-party platforms;

(c) any interruption, suspension, or termination of services by third-party platforms; or

(d) any loss arising from your use of third-party platforms, except to the extent caused by our negligence.

6.7. Internet and Technical Issues: We do not guarantee that:

(a) the Website or course platform will be available at all times or without interruption;

(b) the Services will be error-free or that defects will be corrected;

(c) the Services will be compatible with all devices, browsers, or operating systems; or

(d) the course platform will be free from viruses or other harmful components.

You are responsible for ensuring your equipment and internet connection meet the following minimum technical requirements:

(a) A reliable internet connection with minimum speed of 5 Mbps for video streaming;

(b) A computer, tablet, or smartphone with: - An up-to-date web browser (Chrome, Firefox, Safari, or Edge); - Audio capability (speakers or headphones); - For live sessions: webcam and microphone (recommended but not mandatory);

(c) An email address for account access and course communications;

(d) Sufficient data storage if you wish to download course materials.

We do not guarantee that the Services will be compatible with all devices or browsers, and you are responsible for ensuring your technical setup is adequate before purchasing.

7. Intellectual Property

7.1. All Intellectual Property Rights in the Course Materials, Online Courses, videos, audio recordings, visual materials, written content, templates, and all other content provided as part of the Services are, and remain, the intellectual property of Differing Minds CIC, whether adapted, written for or customised for you or not.

7.2. You are not authorised to:

(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials outside of your organisation or for purposes other than your personal professional development and internal application within your organisation. You may use the Course Materials to inform your work and implement neuroinclusive practices within your organisation, but you must not use the Course Materials in the provision of training, consulting, or other services to third parties, or share the Course Materials with other organisations, without prior written permission;

(ii) record on video or audio tape, relay by videophone or other means the Online Course content;

(iii) use the Course Materials in the provision of any other course or training whether given by us or any third-party trainer or for any commercial purpose;

(iv) remove any copyright or other notice of Differing Minds CIC on the Course Materials;

(v) create derivative works based on the Course Materials or Services; or

(vi) circumvent or bypass any technical protection measures or access controls implemented in the course platform.

Breach by you of this clause 7.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses without refund.

7.3. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive, revocable licence to use the Course Materials and access the Online Course for the purposes of:

(a) your personal learning and professional development; and

(b) implementing neuroinclusive practices within your organisation in your professional capacity.

This licence permits you to reference and apply the principles, frameworks, and approaches taught in the Course within your organisation, but does not permit you to reproduce or share the Course Materials themselves with others (whether within or outside your organisation), use the Course Materials to provide training or consulting services to third parties, or incorporate the Course Materials into your own commercial products or services.

7.4. Course Access Duration:

(a) NeuroNavigator® Ally: You will have lifetime access to all course materials, recorded sessions, and resources, subject to Clause 7.4(c) below.

(b) NeuroNavigator® Champions: You will have lifetime access to all course materials, recorded sessions, resources, and the private Champions alumni network, subject to Clause 7.4(c) below.

(c) Important Limitations on "Lifetime Access":

  • "Lifetime access" means access for as long as we continue to operate the NeuroNavigator® programme and/or Differing Minds CIC continues to operate.
  • We reserve the right to discontinue the NeuroNavigator® programme or cease operations at any time, in which case your access will end. We will provide reasonable notice where practicable.
  • If we discontinue the programme or cease operations, we are not obligated to provide refunds for access to content you have already accessed.
  • Access is provided via our current course platform (Kajabi). If we change platforms, we will use reasonable endeavours to migrate your access, but cannot guarantee this will always be possible.

(d) We may, at our sole discretion, extend or modify access terms by written notice to you.

7.5. Downloaded Materials: Any Course Materials you download during your access period may be retained for your personal reference only. You must not share, distribute, sell, or use such materials in any way inconsistent with Clause 7.2.

8. Confidentiality

8.1. Each party shall keep the other party's Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it except where retention is required by law or where the information has been downloaded in accordance with the licence granted under Clause 7.3.

8.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

8.3. This clause shall continue notwithstanding termination of these terms and conditions.

9. Termination

9.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services (including suspending or removing your access to the Online Course) with immediate effect and without refund in the event that you:

  1. act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of Differing Minds CIC, any teacher or lecturer who provides the Online Courses or any student who participates in our Online Courses;
  2. steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be participating in our Online Courses;
  3. are in breach of these terms and conditions including but not limited to any breach of Clause 7 (Intellectual Property); or
  4. engage in any activity that disrupts, damages, or impairs the course platform or other participants' access to the Services.

9.2. On termination clause 6 (liability), 7 (intellectual property rights), 8 (confidentiality), 11 (Entire Agreement), 13 (Data Protection), and 15 (Law and Jurisdiction) shall continue notwithstanding such termination.

9.3. Effect of Termination: Upon termination under Clause 9.1:

(a) your licence to access and use the Online Course and Course Materials terminates immediately;

(b) you must immediately cease all access to and use of the Services;

(c) we may immediately suspend or delete your account on the course platform;

(d) no refund of Fees will be provided; and

(e) you remain liable for any breaches of these terms and conditions that occurred prior to termination.

9.4. Our Right to Suspend Services: We reserve the right to temporarily suspend your access to the Services (without terminating the agreement) if:

(a) we reasonably believe you are in breach of these terms and conditions;

(b) we need to perform essential maintenance or updates;

(c) we are required to do so by law or regulatory authority; or

(d) we reasonably believe the suspension is necessary to prevent harm to the Services or other users.

We will provide reasonable notice of any suspension except where immediate suspension is necessary for security or legal reasons.

10. Assignment

The Services and any licence granted under these terms and conditions are personal to you. You may not transfer, assign, sublicense, or share your course access or account with any other person without our prior written consent.

We shall be entitled to assign these terms and conditions to any other company or transfer our rights and obligations under these terms and conditions to any third party without prior notice to you provided that such assignment does not materially affect your rights under these terms and conditions.

11. Entire Agreement

These terms and conditions together with any programme-specific details provided on the Website at the time of purchase are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations, statements, warranties, or assurances in entering into these terms and conditions with us except as expressly set out herein. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation or fraudulent misstatement.

12. Force Majeure

Differing Minds CIC shall not be liable to you for any breach of its obligations under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure of third-party platforms (including but not limited to the Payment Platform or course hosting platform), internet service provider failures, cyber-attacks, power failures, Government edict or regulation, pandemic, epidemic, or public health emergency.

12.1. Notice and Mitigation: If we are affected by a Force Majeure event, we will:

(a) notify you as soon as reasonably practicable;

(b) use reasonable endeavours to mitigate the effects of the event; and

(c) resume performance as soon as reasonably possible after the event has ceased.

12.2. Extended Force Majeure: If a Force Majeure event prevents us from providing the Services for a continuous period exceeding ninety (90) days, either party may terminate the agreement by giving written notice to the other party. In such circumstances:

(a) you will be entitled to a pro-rata refund for any period during which you have paid for but not received access to the Services; but

(b) no refund will be provided for any Services already accessed or for any period during which you had access to the Services.

13. Data Protection

13.1. Roles and Responsibilities: For the purposes of Data Protection Legislation:

(a) You are the data controller in respect of any personal data you provide to us;

(b) We are the data controller in respect of personal data we collect about you through your use of the Services;

(c) Our Payment Platform provider processes payment data as a data processor on our behalf.

13.2. The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.

13.3. When you create an account or complete a purchase you will need to provide certain Data such as your contact details, billing information, and location (for tax calculation purposes). We will store this Data and use it to:

(a) process your payment and provide you with a receipt;

(b) grant and manage your access to the Online Course;

(c) contact you regarding your purchase and course access;

(d) send you course-related communications and updates;

(e) comply with legal and regulatory requirements; and

(f) otherwise as required during the normal provision of the course.

13.4. We may also use the above Data, and similar Data you provide us in response to surveys, to improve the Services, aggregate user profiles and, unless you opt out via the unsubscribe link in our communications, provide you with marketing and promotional communications. We will not pass any personal data onto anyone outside of Differing Minds CIC except to our service providers (including the Payment Platform provider) who process data on our behalf in accordance with Data Protection Legislation.

13.5. To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website and course platform you visit.

13.6. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser's interaction with the Website. For full details of our cookie usage, please see our Privacy Policy and our Cookie Policy.

13.7. Our products may link to third party websites (including the Payment Platform and course hosting platform) and we are not responsible for their data policies or procedures or their content. Our own Privacy Policy is available here.

13.8. Differing Minds CIC endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose to third-party platforms. You accept the inherent security implications of using online services and will not hold us responsible for any breach of security by third-party platforms or arising from circumstances beyond our reasonable control.

13.9. If you wish to exercise any of your rights under Data Protection Legislation including the right to access, rectify, erase, restrict processing of, or port your personal data, or if you wish to change or update the data we hold about you, please e-mail [email protected]. For full details of how we process your personal data and your rights, please see our Privacy Policy.

13.10. Data (Use and Access) Act 2025 Compliance:

(a) We acknowledge the requirements of the Data (Use and Access) Act 2025 and commit to full compliance with all provisions;

(b) We maintain a data protection complaints handling procedure accessible here;

(c) If you wish to make a complaint about how we handle your personal data, you may do so via [email protected] or by following our published complaints procedure;

(d) We will acknowledge complaints within thirty (30) calendar days and investigate in accordance with our published complaints procedure.

13.11. International Data Transfers: If you are located outside the United Kingdom, your personal data may be transferred to and processed in the United Kingdom. By purchasing the Services, you consent to such transfer and processing.

13.12. Payment Data: Payment data (including card details) is processed directly by our Payment Platform provider. We do not store your full payment card details. Please refer to the Payment Platform provider's privacy policy for details of how they process your payment data.

14. Dispute Resolution

14.1. If any dispute arises between you and Differing Minds CIC in connection with these terms and conditions, both parties agree to first attempt to resolve the matter through good faith negotiations.

14.2. If the dispute cannot be resolved through negotiation within thirty (30) days of either party notifying the other of the dispute, either party may refer the matter to mediation or another form of Alternative Dispute Resolution (ADR) agreed between the parties.

14.3. Nothing in this Clause 14 shall prevent either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction.

15. Law and Jurisdiction

These terms and conditions (and any non-contractual matters and obligations arising therefrom) are subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.

16. Notices

16.1. All notices under these terms and conditions must be in writing and will be deemed effective:

(a) when delivered by hand;

(b) when sent by email with confirmation of transmission (except where sent after 5pm on a Business Day or on a non-Business Day, in which case notice shall be deemed given on the next Business Day);

(c) on the second Business Day after posting, if sent by first-class post; or

(d) on the tenth Business Day after posting, if sent by international airmail.

16.2. You can contact us by any of the following methods:

For NeuroNavigator®-related queries: Email: [email protected]

General enquiries: Email: [email protected]

Post: Differing Minds, The Dock Hub, Wilbury Villas, Hove, BN3 6AH

16.3. We will contact you using the email address you provide during purchase. You must ensure this email address remains current and that you check it regularly. We are not responsible if you fail to receive notices due to an incorrect or inaccessible email address.

17. Severance

17.1. If any provision of these terms and conditions is found by any court or regulatory authority to be invalid, illegal, or unenforceable, that provision shall be deemed severed from these terms and conditions.

17.2. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

17.3. If any invalid, illegal, or unenforceable provision would be valid, legal, or enforceable if part of it were deleted, the provision shall apply with such modification as may be necessary to make it valid, legal, and enforceable.

18. General Provisions

18.1. Waiver: No failure or delay by either party in exercising any right or remedy under these terms and conditions shall constitute a waiver of that right or remedy. No single or partial waiver of any right or remedy shall prevent any further exercise of that right or remedy.

18.2. Third Party Rights: No third party shall have any rights under these terms and conditions. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions.

18.3. Relationship: Nothing in these terms and conditions creates or implies any partnership, joint venture, agency, or employment relationship between you and Differing Minds CIC.

18.4. Headings: Headings in these terms and conditions are for convenience only and do not affect interpretation.

18.5. Language: These terms and conditions are provided in English only. If translated into another language, the English version shall prevail in the event of any conflict or ambiguity.

 

Document Version: 2.0 - October 2025

Previous Version: 1.0 - June 2025

Last Updated: October 2025

Next Review Date: June 2026

© Differing Minds CIC 2025. All rights reserved.